User Support Technician (2 Posts)

MIDLANDS STATE UNIVERSITY

STAFF VACANCY 

Applications are invited from suitably qualified and experienced persons for the following posts:

User Support Technician (2 Posts)
Qualifications and Experience

• A National Diploma or Degree in Information Technology, Computer Science, or a related field.
• At least 1–2 years’ experience in an ICT support or helpdesk environment.
• Relevant professional certifications (e.g. CompTIA A+, Network+, ITIL) are an added advantage.

Duties and Responsibilities

• Provide first and second line ICT support to university staff and students.
• Install, configure, maintain, and troubleshoot desktops, laptops, printers, and other ICT peripherals.
• Diagnose and resolve hardware, software, and operating system faults in a timely manner.
• Support Microsoft Office 365 and other institutional systems.
• Log, track, escalate, and resolve ICT incidents and service requests using the university helpdesk system.
• Assist users with network connectivity issues, including LAN and Wi-Fi access.
• Demonstrate basic programming and scripting knowledge (e.g. Python, PowerShell, Bash, or similar) to automate repetitive tasks, perform basic system checks, and assist in troubleshooting.
• Assist in developing or maintaining simple scripts, tools, or macros to improve ICT support efficiency and reporting.
• Support ICT systems and applications by performing basic debugging, configuration checks, and log analysis.
• Perform routine system maintenance, updates, and basic security checks on end-user devices.
• Manage user accounts, access rights, and passwords in accordance with ICT policies.
• Provide basic user training and guidance on ICT systems and best practices.
• Assist in ICT asset management, inventory control, and equipment deployment.
• Support ICT activities during examinations, virtual meetings, and university events.
• Adhere to ICT policies, procedures, and information security standards.
• Perform any other duties as assigned by the ICT Managers or Director.

*NB: Midlands State University is an equal opportunities employer. In the interest of promoting gender parity, female candidates are encouraged to apply.

HOW TO APPLY

Applicants must submit application letter, certified copies of certificates, transcripts, national identification and Curriculum Vitae giving full personal particulars including full names, date of birth, qualifications, experience, present salary, date of availability, contact details, names and addresses of three referees addressed to the Deputy Registrar – Human Resource

The application pack should be sent as a single merged pdf file to email address: academicrecruitment@staff.msu.ac.zw. The subject line should be labelled with the post being applied for.

Closing date for applications is Tuesday, 03 March 2026. Note that only short- listed candidates will be communicated to.