Staff Profile

Qualifications:

• PhD in Information Technology,  Nelson Mandela Metropolitan University, South Africa
• MBA Management Information Systems, Maastricht,  Kingdom of the Netherlands
• Postgraduate Diploma in Education, Zimbabwe Open University, Zimbabwe
• BSc Information Systems, Midlands State University, Zimbabwe
• Bachelor of Arts Special Honours in Monitoring and Evaluation, Midlands State University, Zimbabwe

Research Interests:

• IT Governance
• ICT4D
• E-commerce
• IT and Tourism

PUBLICATIONS

 BOOK CHAPTERS

 Guvhu, R., Zishiri, T., Tsokota, T., & Kusakara, R. (2025, December). The Influence of Pedagogical Leadership on Employee Performance in a Zimbabwean University Context. In Botho University International Research Conference (BUIRC 2025) (pp. 124-141). Atlantis Press.

Chipfumbu, C. T., Tsokota, T., & Furusa, S. S. (2024, November). Investigating the state of cyber-security awareness by Zimbabwean citizens. In 2024 3rd Zimbabwe Conference of Information and Communication Technologies (ZCICT) (pp. 1-6). IEEE.

 Tsokota, T., Nkala, D., & Mutongi, C. (2025). Customers’ Incivility in Digital and Social Media Marketing Platforms: Implications for Agritourism Business Growth in Zimbabwe. In Agritourism Marketing in Africa: Exploring Digital and Social Media Strategy (pp. 235-259). Cham: Springer Nature Switzerland.

Mutongi, C., & Tsokota, T. (2025). Beyond Formal Law: Harnessing African Indigenous Knowledge to Foster Green Marketing Governance and Sharing Economy. Sustainable Green Marketing Strategies for a Circular Economy: African Realities and Imperatives, 9-18.

Nyagadza, B., Bashar, A., Ligaraba, N., Tsokota, T., Chipfumbu, C. T., Chikazhe, L., … & Muswaka, C. (2025). Artificial Intelligence (AI), Machine Learning (ML) and Big Data Analytics’ Impact on Frugal Digital Marketing Firms. In Disruptive Frugal Digital Innovation in Africa (pp. 209-222). Emerald Publishing Limited.

Tsokota, T., Chokera, F., & Maseko, M. (2025). Ethical Considerations in Digital and Social Media Marketing of Agritourism in Developing African Countries: A Context of Selected SADC Countries. In Agritourism Marketing in Africa: Exploring Digital and Social Media Strategy (pp. 181-212). Cham: Springer Nature Switzerland.

 Dumbu, D., Mutongi, C., & Tsokota, T. (2025). A Cloud Computing Framework for Optimizing Performance in E-Commerce Operations in Zimbabwe. In Strategic Repositioning in Times of Corporate Crisis: Green Management and Technology Adoption (pp. 1-24). IGI Global Scientific Publishing.

Mushambi, O., Tsokota, T., Sakala, L. C., & Chipfumbu, C. T. (2025). A Digitalized Framework for Enhancing Customer Service Delivery in Zimbabwean Local Authorities. In Strategic Repositioning in Times of Corporate Crisis: Green Management and Technology Adoption (pp. 25-56). IGI Global Scientific Publishing.

 Gwenzi, D., Tsokota, T., Masevo, B., & Kangara, C. C. (2024). An ICT Strategy to Enhance Sustainability in Orphans and Vulnerable Children Non-governmental Organisations in Zimbabwe. In Sustainable Finance and Business in Sub-Saharan Africa (pp. 391-414). Springer, Cham.

 Masaire, T. M., Tsokota, T., & Chipfumbu, C. T. (2024). Information Security in the Zimbabwean Hotel Sector. Tourism and Hospitality for Sustainable Development (pp, 93-11). Springer.

Tsokota, T., & Mutongi, C. (2024). Sustainable Use of Technology through Corporate Social Responsibility in Zimbabwe’s Telecommunication Sector. In Responsible Business and Sustainable Development (pp. 93-112). Routledge.

Grootboom, N., Guvhu, R., Tachiona, T., & Tsokota, T. (2024). Performance Management and Industry 4.0. In Industry 4.0 and People Analytics (pp. 39-50). Apple Academic Press.

Ruvinga, T. Z., Tsokota, T., Kangara, C. T. C., & Nyambuya, P. T. (2022). Empowering Adolescents Through Instilling Information Security Culture in Zimbabwean Schools. In Impact and Role of Digital Technologies in Adolescent Lives (pp. 146-162). IGI Global.

 JOURNAL ARTICLES

 Tsokota, T., Masevo, B., Guvhu, R., & Mutongi, C. (2025). Digital strategies against corruption: opportunities and challenges in Zimbabwe. SN Social Sciences, 5(12), 218.

Murambi, M., Mutongi, C., Tsokota, T., Mutandwa, L., & Poperwi, L. (2025). Creating brand resilience: a termite framework approach for brand resilience sustainability in businesses. Journal of Mechanics of Continua and Mathematical Sciences, 20(10), 13-35.

 Chipfumbu, C. T., Tsokota, T., & Marovah, T. (2024). Cyber-Security awareness and its contribution towards sustainable human development: insights from the Zimbabwean context. International Cybersecurity Law Review, 1-18.

 Tsokota, T., Munyoro, B., & Mutongi, C. (2024). Strategies used by Information and Communication Technology tertiary students to deal with sexual harassment during work-related learning period in Zimbabwe. SN Social Sciences, 4(6), 115.

Mutongi, C., Rigaya,B., Murambi, M., Poperwi, L., & Tsokota, T. (2024). Bibliotherapy: It’s Implementation in Achieving Organisational Goals. International Journal of Communication Networks and Information Security, 16(3), 178-187.

Nyagadza, B., Mazuruse, G., Simango, K., Chikazhe, L., Tsokota, T., & Macheka, L. (2023). Examining the influence of social media eWOM on consumers’ purchase intentions of commercialised indigenous fruits (IFs) products in FMCGs retailers. Sustainable Technology and Entrepreneurship, 100040.

 Tsokota, T., Mhloza, V., & Chipfumbu-Kangara, C. T. (2022). A strategy to enhance e-safety among first-year students at Zimbabwean universities: an action research. Educational technology research and development, 70(2), 639-655.

 Tsokota, T., Musungwini, S., & Mutembedza, A. (2022). A strategy to enhance consumer trust in the adoption of mobile banking applications. African Journal of Science, Technology, Innovation and Development, 14(1), 256-271.

 Moyo, A., Tsokota, T., Ruvinga, C., & Chipfumbu Kangara, C. T. (2022). An e-safety framework for secondary schools in Zimbabwe. Technology, Knowledge and Learning, 27(4), 1133-1153.

Tsokota, T., Mahlangu, G., Muruko, M. E., & Kangara, C. T. C. (2022). Electronic customer relationship management framework for Game Parks in Zimbabwe. African Journal of Science, Technology, Innovation and Development, 14(5), 1184-1195.

 Maseko, M., Zhou, T. G., & Tsokota, T. (2020). A framework to manage reluctance to bad news reporting on software projects in state universities in Zimbabwe. Education and Information Technologies, 25, 5549-5564.

Tsokota, T., von Solms, R., & van Greunen, D. (2019). The reticent effect of ICT on tourism: A case study of Zimbabwe. African Journal of Hospitality, Tourism and Leisure, 8(3), 1-17.

Gumbo, H, Tsokota, T., Mamboko, P, Govere,W., & Mukwazvure, A. (2018). IT Governance: Status and Level of Implementation in Zimbabwean Banks. Journal of Business Sciences, 2 (2), 1-20.

Tsokota, T., Von Solms, R., & van Greunen, D. (2017). An ICT strategy for the sustainable development of the tourism sector in a developing country: a case study of Zimbabwe. The Electronic Journal of Information Systems in Developing Countries, 78(1), 1-20.

Mahakata, S., Tsokota, T., Mupfiga, P., & Chikuta, O. (2017). A framework for enhancing Information Sharing and Collaboration within the Tourism Industry in Zimbabwe. African Journal of Hospitality, Tourism and Leisure, 6(3), 1-24.

Mamboko, P., Zhou, M., Tsokota, T., & Mhaka, C. (2015). IT Governance: Status and Level of Implementation in Zimbabwean Urban Local Authorities. European Journal of Business and Management, 7(1), 173-179.

Jamba,F.Chipfumbu, C.T. Tsokota, T.  Mamboko P (2013). IT Governance Practices and Enterprise Effectiveness in Zimbabwe: a Case of a Zimbabwean Bank. European Journal of Business and Management Vol 5, No 20

Tsokota T. The Feasibility of Setting Up Information Technology-Enabled Services/Business Process Outsourcing Hub In Zimbabwe. The Journal of Zimbabwe Studies: Science, Technology and Health (JZSSTH Vol. 1 Issue 1 2012

CONFERENCE PAPERS PRESENTED

 Mutongi, C., Rigava, B., & Tsokota, T. (2025, April 24-26). Ubuntu-inspired human behavioural approaches to combating cybercrime. [Conference presentation]. AI & Data Analytics for Business Conference, Thimphu, Bhutan.

Murambi, M., Mutongi, C., Tsokota, T., Mutandwa, L., & Poperwi, L. (2025, June 25-26). Creating brand resilience: A termite framework approach for brand resilience sustainability in businesses. [Conference presentation]. 9th International Conference on Recent Trends in Computer Science and Engineering (RTCSE), Faculty of Information Technology, YARSI University, Jakarta, Indonesia.

Mutongi, C., & Tsokota, T. (2024, October 9-11). Harnessing ubuntu to strengthen information security culture and cyber hygiene. [Conference presentation]. Ubuntu in the 4th Industrial Revolution Conference, Africa University, Mutare, Zimbabwe.

Chipfumbu, C. T., Tsokota, T., & Furusa, S. S. (2024, November). Investigating the state of cyber-security awareness by Zimbabwean citizens. In 2024 3rd Zimbabwe Conference of Information and Communication Technologies (ZCICT) (pp. 1-6). IEEE.

 Munhenzva, V.  W., Tsokota, T., & Mutongi, C (2024)   An Interoperability Model for Mobile and e-Commerce Payment Systems in Zimbabwe, School of Business and Management Sciences (SBMS) 1 st International Conference on E-business Practice, Research and Innovation 2024 (ICeBPRI-1 2024) 3-4 September 2024, Harare, Zimbabwe

 Tsokota, T., Munyoro, B., & Mutongi, C (2024) Strategies used by Information and Communication Technology tertiary students to deal with sexual harassment during work-related learning period in Zimbabwe, 8^th World Conference on Qualitative Research (WCQR), 23-25 January 2024, Azores (Portugal) & Johannesburg (South Africa) & Online

Sikweche, F. F., Tsokota, T., Chipfumbu, C. T., & Sakala, L. C. (2024) A Framework for Enterprise Resource Planning Systems in Non-Governmental Organisations in Zimbabwe. 10th African Conference on Information Systems & Technology (ACIST) 2024 12th – 13t h September 2024, Harare, Zimbabwe

Mandiopera, L., Tsokota, T., & Chipfumbu, C. T.  Strategy for adoption of digitalisation to minimise corruption in Zimbabwe’s public procurement 12th Zimbabwe International Research Symposium (ZIRS), 13-15 October 2024, Harare, Zimbabwe

Chipfumbu Kangara, C., Murambi, S., Gavai, P & Tsokota, T (2024) Cyber Security Education for Early Childhood Education in Zimbabwe: A Necessity, 3nd Zimbabwe Conference of Information and Communication Technologies (ZCICT) 28  – 29 November 2024, Bulawayo, Zimbabwe

Chipfumbu Kangara, C., Tsokota, T & Furusa, S. (2024)  Investigating the State Of Cyber-Security Awareness by Zimbabwean Citizens, 3nd Zimbabwe Conference of Information and Communication Technologies (ZCICT) 28  – 29 November 2024, Bulawayo, Zimbabwe

Karuma, B., Tsokota, T., & Kangara, C. T. C. (2023, November). A framework for the adoption of blockchain technology in boosting value added tax collection by the Zimbabwe Revenue Authority. In 2023 2nd Zimbabwe Conference of Information and Communication Technologies (ZCICT) (pp. 1-7). IEEE.

 Tsokota, T., Masevo, B., & Guvhu, R (2023) Challenges and opportunities of utilizing Information Technology in exposing and combating corruption in Zimbabwe: An integrative literature review, International Anti-Corruption Conference, 23-26 October  2023,  Victoria Falls Rainbow Hotel, Zimbabwe

Tsokota, T., Chipfumbu Kangara, C., & Maseko, M (2023) The dark side of Mobile Money Transfer : A case study of Zimbabwe, 9th African Conference on Information Systems & Technology (ACIST) 2023 14th – 1 5t h September 2023, Harare, Zimbabwe

Tsokota, T., Chipfumbu Kangara, C., & Mutongi, C (2023) ‘Revolutionizing Healthcare with Health Informatics: Unleashing the Power of Data and Technology for Improved Patient Care and Outcomes in Zimbabwe, 17 th Congress of The Association for Health Information and Libraries in Africa, Gaborone, Botswana

Mupemhi, M ., Tsokota, T.,& Nyambuya (2021) A framework of Virtual Classroom at a tertiary institution in Zimbabwe Education for Sustainable Development (ESD) First Virtual Conference National University of Technology, 11-13 August 2021, Bulawayo, Zimbabwe

Tsokota, T., (2020) Challenges and Practices affecting Graduate Students to undertake and innovate in Zimbabwean industry, 2nd International Conference on Industrial Engineering and Operations Decemeber 7-10, Harare, Zimbabwe, University of Zimbabwe, A virtual Conference

Nyambuya, P. T., & Tsokota, T (2020) A social media governance framework for the Zimbabwe Open University. World Philosophy Day Conference, 19-20 November 2020, Arrupe Jesuit University, Harare, Zimbabwe

 Murambi, S., & Tsokota, T., An ICT strategy for meaningful use of mobile devices in rural areas in Zimbabwe. Conference on Sustainable Economic Transformation, Innovation and Governance in Emerging Economies, 6-8 February 2019, Gweru, Zimbabwe

 Makunike, D., Tsokota, T.,& Maguraushe, K. Augmented reality in ecommerce: Case of Zimbabwe. Conference on Sustainable Economic Transformation, Innovation and Governance in Emerging Economies, 6-8 February 2019, Gweru, Zimbabwe

Mandaza,R., Tsokota, T., & Mamboko P. A strategy to improve utilisation of SMS-based market information by smallholder farmers in Zimbabwe: Evidence from Mbare Musika. 12th Zimbabwe International Research Symposium (ZIRS), 13-15 February 2019, Harare, Zimbabwe

Tsokota, T., Mhloza, V. &  Chipfumbu Kangara, C. A Strategy to Enhance E-Safety among First Year Students at Zimbabwean Universities. The Proceedings of International Conference on Peace, Security and International Studies (ICPSIS) 2018: Evolving Afro-Asian Synergies on Peace, Security and International Development in the 4.0 Industrial Revolution Era, 17th to 18th October 2018, Victoria Falls, Zimbabwe.

Chipfumbu Kangara, C  and Tsokota, T. Investigating the State of Cyber Security Awareness by Zimbabwean Citizens. The Proceedings of International Conference on Peace, Security and International Studies (ICPSIS) 2018: Evolving Afro-Asian Synergies on Peace, Security and International Development in the 4.0 Industrial Revolution Era, 17th to 18th October 2018, Victoria Falls, Zimbabwe.

 Tsokota, T., Mahlangu, G, Rebanowako, T, & Furusa S. Can the Social Construction of Technology Theory be Used to Explain the Perception of Social Media in Zimbabwe? 11th Zimbabwe International Research Symposium (ZIRS), 16-17 February 2017, Harare, Zimbabwe

Muzambi,N., Tsokota, T., & Zhou, M.  A Framework for the Adoption of Electronic Medical Records in Zimbabwean Hospitals  Zimbabwe Open University International Research Conference,  28-29 July 2016,  Harare, Zimbabwe

Mupfunde, C., Tsokota, T.,   ICT As An Enabler Of E-Transformation To Revive Zimbabwean Agriculture: The Case Of Land Resource Usage Zimbabwe Open University International Research Conference, 28-29 July 2016,  Harare, Zimbabwe

Makiwa, A, Ruvinga, C., &Tsokota, T. A framework for adoption and utilisation of mobile technologies by SMES in Zimbabwe Research Conference on economic integration, entrepreneurship and sustainable development, 14-16 October 2015, Gweru, Zimbabwe

 Tsokota, T., von Solms, R., & van Greunen, D. Towards a strategy for ICT integration in the tourism sector in Zimbabwe 6th Annual International Conference on ICT for Africa, 1-4 October 2014, Yaounde, Cameroon

Phiri, L Tsokota, T Musiyandaka, D. Ranga G &  Chipfumbu, CT. Awareness and adoption of SMS and Internet banking technologies by customers of the banking sector in Chinhoyi  International Research Conference, 17-18 January 2013, Chinhoyi University of Technology, Zimbabwe

Tsokota, T., von Solms, R. ICT and the turning-around of the Zimbabwean Economy 5^th Annual International Conference on ICT for Africa, 20-23 February 2013, Harare, Zimbabwe

 Tsokota T. The Feasibility of Setting Up Information Technology-Enabled Services/Business Process Outsourcing Hub in Zimbabwe. Paper presented at Zimbabwe Research and Intellectual Expo, Harare 2011

NON-PEER REVIEWED ARTICLES PUBLISHED

Newspapers

Tsokota, T. Chipfumbu, C.T. Mativenga, M. Mawango, T.  The Challenge of Vandalism in Zimbabwe.

The Standard May 3 to 9 2020 page 19

Tsokota, T. Chipfumbu, C.T. Mativenga, M. Mawango, T.  Zim Loses US$100m Worth Property to Vandalism in Zimbabwe. The Standard June 21 to 27 2020 page S9