Staff Profile

/Ms Caroliny Makacha
Ms Caroliny Makacha

Position: Lecturer

Department: Tourism, Hospitality and Leisure Sciences
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Qualifications

  • Master of Commerce in Tourism & Hospitality Management, MSU, 2011, Zimbabwe
  • Bachelor of Commerce Tourism & Hospitality Management, MSU, 2008, Zimbabwe
  • Post Graduate Diploma in Tertiary Education, MSU, 2011, Zimbabwe.

Research interests

  • Tourism impacts
  • Tourism stakeholder collaborations
  • Cultural tourism
  • Events management
  • Tourism Quality of life 

Publications

 

  • Makacha, C., Njovo, M., and Mada, A. (2019). Partnerships and networks in Zimbabwe’s cultural tourism arena: a host community perspective. African Journal of Hospitality, Tourism and Leisure 8 (4), 1-12.
  • Njovo, M. and Makacha, C. (2018). Cultural capital, digital capital and stakeholder partnerships: a holy trinity for a sustainable cultural tourism trajectory. African Journal of Hospitality, Tourism and Leisure 7(5), 1-14.
  • Njovo, M. and Makacha, C. (2015). Customer orientation in the Zimbabwe steel manufacturing sector: does business performance depend on it or vice –versa? International Journal of Economics, Commerce and Management 3(3), 1-10.
  • Njovo, M. and Makacha, C.  (2015). Customer Perspectives on Patronage of Hospitality Service Outlets: opinionated View of Beer Halls in Gweru Zimbabwe. Journal of Management and Economics 1(1), 15-18.
  • Njovo, M. and Makacha, C. (2015). Service Quality: A Key Determinant of Organisational Competitiveness. Archive of Business Research Journal 3(1), 238-245.
  • Njovo, M. and Makacha, C. (2014). Analysing the Role of Structured Finance on Productivity and Livelihoods of Small Scale Farmers in Zimbabwe. European Journal of Business and Management 6 (20), 12-21.

 

Conference Papers presented

  • Njovo, M. and Makacha, C. (2014). Customer Perspectives on Patronage of Hospitality Service Outlets: Opinionated View of Beer Halls in Gweru Zimbabwe. 3rd International Conference on Economics and Social Sciences. Durban University of Technology, Durban,  June 21-22, 2014, South Africa.

University service/community engagement

  • Faculty of Commerce Library Committee representative
  • Tourism and Hospitality Management Department Work Related Learning Coordinator- Gweru Campus
  • Department Quality Control Committee Member.

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