Staff Profile

/Ms Caroliny Makacha
Ms Caroliny Makacha



  • MComm Tourism and Hospitality Management
  • BComm Tourism and Hospitality Management
  • Post Graduate Diploma in Tertiary Education

 Research Interests:

  • Service Quality
  • Quality of Life,
  • Tourism Impacts
  • Residents Well Being

Community Service:

  • Member of the Facilities and Amenities committee- 2015 to date
  • Member of Termination of Studies (appeals) committee-2013 to 2014
  • Tourism department field trips organiser


  • Njovo M,Makacha C .(2015).Service Quality: a key determinant of organisational competitiveness.Journal of Management and Economics
  • Njovo M,Makacha C.(2014). Analysing the role of structured finance on productivity and livelihoods of small scale farmers in Zimbabwe.European Journal of Business Management .Vol 6 .No 20
  • Njovo M,Makacha C .(2015). Customer perspectives on patronage of hospitality service outlets:opinionated view of beer halls in Gweru,Zimbabwe. Journal of Management and Economics


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